Clinical Resource Coordinator, Case Management, Full Time, Days, Jackson South Medical Center
Position Summary:
The Clinical Resource Coordinator is a professional member of the health care team who has 24hour/7day accountability for the coordination, monitoring and management of patient care resources to promote cost effective delivery of patient care services at the appropriate level while maintaining a standard of quality patient care for all patient populations. The Clinical Resource Coordinator acts as a resource to all levels of staff in defining / implementing and evaluating patient care and nursing practice standards utilizing clinical expertise, the nursing process, current concepts/principles of case management/utilization management/disease management, quality improvement, clinical practice and health care trends. This professional member of the healthcare team maintains compliance with current regulatory standards and new regulatory regulations, clinical and financial, and promotes such compliance as part of daily operations amongst all team members. The Clinical Resource Coordinator performs specific job criteria/performance standards according to prevailing applicable Jackson Health System, professional and regulatory standards.
Duties & Responsibilities:
Leads the assessment, planning, implementation and evaluation for new department models/initiatives. Identifies practices issues, systems issues and trends utilizing medical criteria, clinical data systems and protocols. Performs problem resolution activities to maintain quality patient care. Presents at administrative meetings. Case Management and Social Work metrics and productivity to include but not limited to: length of stay (LOS), case mix index (CMI), discharge barriers, resource utilization, discharge planning and level of care. Management oversight of patient throughput: assessment and evaluation to determine appropriate level of care and appropriate admission status (inpatient, observation, outpatient procedure), beginning with point of entry continuing through discharge. Follow up in the outpatient setting for patients enrolled in the CRM Placement EDP program. In the event that Manager for Clinical Resource Management is not available, visit facilities to evaluate and determine patient appropriateness in the current level of care as needed. Work in collaboration with Manager for Clinical Resources Management to transition CRM Placement EDP program patients to the appropriate level of care as needed. Management oversight of the Clinical Care Coordinator's performance regarding the level of care along the continuum (e.g. effectiveness of medication, treatments, pain status, discharge plans) and individualizing the plan of care including their role in re-enforcing teachings and discharge planning. Maintain leadership visibility, supporting service excellence initiatives and focusing on improved employee satisfaction. Rounding on patient units to identify barriers to staff performance and discharge barriers. Create and implement Corrective Action Plans (CAP) for problem resolution and escalation of issues/problems preventing efficient performance. Coordinates day to day CRM operations for designated areas including program development/implementation/outcomes, staffing, liaison with PROS / MCOS / regulatory/community agencies, revenue cycle department, length of stay initiatives, Physician Adviser activities and evidenced based practices. Provides management oversight for referral and problem resolution of complicate discharges. May provide management oversight for referral and problem resolution of complex discharges. Collaborates with family, Attending physician, Chief Utilization Officer, Utilization Management Committee, and Discharge services providers for a safe discharge plan. Concurrent review of employee schedules for appropriate staffing coverage based on patient census. Collaboration with the Chief Utilization Officer related to the Utilization Management Committee, case consultation activities, negotiation of patient placement at appropriate level of care and evaluation of patient's medical plan of care. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
The Clinical Resource Coordinator is a professional member of the health care team who has 24hour/7day accountability for the coordination, monitoring and management of patient care resources to promote cost effective delivery of patient care services at the appropriate level while maintaining a standard of quality patient care for all patient populations. The Clinical Resource Coordinator acts as a resource to all levels of staff in defining / implementing and evaluating patient care and nursing practice standards utilizing clinical expertise, the nursing process, current concepts/principles of case management/utilization management/disease management, quality improvement, clinical practice and health care trends. This professional member of the healthcare team maintains compliance with current regulatory standards and new regulatory regulations, clinical and financial, and promotes such compliance as part of daily operations amongst all team members. The Clinical Resource Coordinator performs specific job criteria/performance standards according to prevailing applicable Jackson Health System, professional and regulatory standards.
Duties & Responsibilities:
Leads the assessment, planning, implementation and evaluation for new department models/initiatives. Identifies practices issues, systems issues and trends utilizing medical criteria, clinical data systems and protocols. Performs problem resolution activities to maintain quality patient care. Presents at administrative meetings. Case Management and Social Work metrics and productivity to include but not limited to: length of stay (LOS), case mix index (CMI), discharge barriers, resource utilization, discharge planning and level of care. Management oversight of patient throughput: assessment and evaluation to determine appropriate level of care and appropriate admission status (inpatient, observation, outpatient procedure), beginning with point of entry continuing through discharge. Follow up in the outpatient setting for patients enrolled in the CRM Placement EDP program. In the event that Manager for Clinical Resource Management is not available, visit facilities to evaluate and determine patient appropriateness in the current level of care as needed. Work in collaboration with Manager for Clinical Resources Management to transition CRM Placement EDP program patients to the appropriate level of care as needed. Management oversight of the Clinical Care Coordinator's performance regarding the level of care along the continuum (e.g. effectiveness of medication, treatments, pain status, discharge plans) and individualizing the plan of care including their role in re-enforcing teachings and discharge planning. Maintain leadership visibility, supporting service excellence initiatives and focusing on improved employee satisfaction. Rounding on patient units to identify barriers to staff performance and discharge barriers. Create and implement Corrective Action Plans (CAP) for problem resolution and escalation of issues/problems preventing efficient performance. Coordinates day to day CRM operations for designated areas including program development/implementation/outcomes, staffing, liaison with PROS / MCOS / regulatory/community agencies, revenue cycle department, length of stay initiatives, Physician Adviser activities and evidenced based practices. Provides management oversight for referral and problem resolution of complicate discharges. May provide management oversight for referral and problem resolution of complex discharges. Collaborates with family, Attending physician, Chief Utilization Officer, Utilization Management Committee, and Discharge services providers for a safe discharge plan. Concurrent review of employee schedules for appropriate staffing coverage based on patient census. Collaboration with the Chief Utilization Officer related to the Utilization Management Committee, case consultation activities, negotiation of patient placement at appropriate level of care and evaluation of patient's medical plan of care. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Experience:
Generally requires 3 to 5 years of related experience.
Education:
BSN or Bachelor's degree in related field is required. Master's degree is preferred.
License Certification:
Valid Florida RN license is required. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment. Must meet and maintain valid and current all unit specific and organizational skills/competencies, certifications/licensures, as required by regulatory and/or nursing standard of practice for the specialty.
Knowledge Skill Abilities:
General Competencies: Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Management Competencies: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems. Nursing Competencies: Ability to understand, respects and accommodates patients preferences and needs with regards to their individual beliefs, customs and practices. Must have ability to clearly, accurately and effectively provide information to doctors, other nurses, patients, and family members. Must have ability to show compassion, patience and maintain non-judgmental approach to patients, their families as well as other employees and customers. Unit Specific: Must have clinical knowledge, skill and ability to fully and accurately complete all required unit competencies, as indicated in the unit competency check-list. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems.
Physical Demands:
Job function requires frequent sitting, standing or walking for extended period of time. Must be able to carry objects weighing up to 20 pounds. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Work Environment:
Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Generally requires 3 to 5 years of related experience.
Education:
BSN or Bachelor's degree in related field is required. Master's degree is preferred.
License Certification:
Valid Florida RN license is required. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment. Must meet and maintain valid and current all unit specific and organizational skills/competencies, certifications/licensures, as required by regulatory and/or nursing standard of practice for the specialty.
Knowledge Skill Abilities:
General Competencies: Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Management Competencies: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems. Nursing Competencies: Ability to understand, respects and accommodates patients preferences and needs with regards to their individual beliefs, customs and practices. Must have ability to clearly, accurately and effectively provide information to doctors, other nurses, patients, and family members. Must have ability to show compassion, patience and maintain non-judgmental approach to patients, their families as well as other employees and customers. Unit Specific: Must have clinical knowledge, skill and ability to fully and accurately complete all required unit competencies, as indicated in the unit competency check-list. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems.
Physical Demands:
Job function requires frequent sitting, standing or walking for extended period of time. Must be able to carry objects weighing up to 20 pounds. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Work Environment:
Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).